Phillip Longman describes his concerns with proprietary health IT systems in this article for Washington Monthly.

Some of the Human-Computer Interaction research questions of interest to the Telios Group is how doctors use these new tools. Our first deployment, the PNG system for Share Our Selves in Costa Mesa, returns provider usage information, e.g. ‘who clicked where’, ‘what time was a picture taken’, to Calit2 for analysis. In this way, we can identify “hot spots” in our User Interface (UI) which may be due to popular use or confusion caused by poor design. We can interview providers for feedback and make appropriate changes for a following release.

Since Telios-based applications are Software as a Service (SaaS), new releases are not dependent on user download and installation. The Web Browser immediately downloads the newest version when pointed at the application.

By adopting Web 2.0 practices, Telios applications espouse open protocols and third-party interactivity. We hope to make problems associated with traditional systems a thing of the past.

HGP